Privacy Policy

1. Introduction

We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our Remote Puja Booking services. By using our website and services, you consent to the practices described in this policy.

2. Information We Collect

2.1 Personal Information:

• Name: Your full name for puja dedication
• Phone Number: For booking confirmation and updates
• Email Address: For order confirmation and proof delivery
• Gotra: For proper puja rituals (optional)
• Address: For delivery of physical certificates (if requested)

2.2 Booking Information:

• Puja type and package selected
• Preferred date and time
• Special requirements or notes
• Order history and booking details

2.3 Payment Information:

• Payment method (UPI, Card, Net Banking, COD)
• Transaction ID and payment status
• We DO NOT store card numbers, CVV, or banking passwords
• Payment processing is handled securely by Razorpay

2.4 Technical Information:

• Device ID for guest cart persistence
• Browser type and version
• IP address and location (approximate)
• Pages visited and time spent on site
• Cookies and local storage data

3. How We Use Your Information

• Service Delivery: To conduct pujas and deliver services as booked
• Communication: Send booking confirmations, updates, and proof via SMS/Email/WhatsApp
• Payment Processing: Process payments and issue refunds
• Customer Support: Respond to queries and resolve issues
• Personalization: Remember your preferences and cart items
• Analytics: Improve our services and user experience
• Marketing: Send promotional offers (only with your consent)
• Legal Compliance: Comply with legal obligations and prevent fraud

4. Data Storage and Security

4.1 Where We Store Data:

• User data stored in Firebase Firestore (Google Cloud)
• Payment data processed and stored by Razorpay
• Photos/videos stored on secure cloud servers
• Data centers located in India and USA

4.2 Security Measures:

• SSL/TLS encryption for all data transmission
• Secure authentication and authorization
• Regular security audits and updates
• Access controls and role-based permissions
• Encrypted storage of sensitive information
• Regular backups to prevent data loss

4.3 Data Retention:

• Active user data: Retained as long as account is active
• Order history: Retained for 7 years for legal compliance
• Payment records: Retained as per tax and legal requirements
• Deleted account data: Permanently removed within 30 days

5. Sharing Your Information

We do NOT sell your personal information. We may share data with:

5.1 Service Providers:

• Razorpay: For payment processing
• Firebase/Google Cloud: For data storage
• SMS/Email Providers: For notifications
• WhatsApp Business API: For updates and proof delivery

5.2 Legal Requirements:

• When required by law or court order
• To protect our rights and prevent fraud
• In case of business merger or acquisition

5.3 With Your Consent:

• Public reviews (only if you opt-in)
• Testimonials (with your permission)
• Marketing partners (only with explicit consent)

6. Cookies and Tracking

We use cookies and similar technologies for:

• Essential Cookies: Required for website functionality (login, cart)
• Analytics Cookies: To understand user behavior and improve services
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Show relevant ads (only with consent)

You can control cookies through your browser settings. Disabling essential cookies may affect website functionality.

7. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Withdraw Consent: Withdraw consent for data processing
• Complaint: File a complaint with data protection authorities

To exercise these rights, contact us at privacy@remotepuja.com or call +91 8979543278

8. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you are a parent and believe your child has provided us with personal information, please contact us immediately.

9. Third-Party Links

Our website may contain links to third-party websites (payment gateways, social media). We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any information.

10. WhatsApp Communication

We use WhatsApp Business API to send:

• Booking confirmations
• Puja updates and status
• Photo/video proof of completed pujas
• Digital certificates

By providing your phone number, you consent to receive WhatsApp messages. You can opt-out anytime by messaging "STOP" or contacting us.

11. Data Breach Notification

In the unlikely event of a data breach that affects your personal information, we will:

• Notify you within 72 hours of discovering the breach
• Inform relevant authorities as required by law
• Take immediate steps to secure the breach
• Provide guidance on protective measures you can take

12. International Users

Our services are primarily intended for users in India. If you access our services from outside India, your data may be transferred to and processed in India. By using our services, you consent to this transfer.

13. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Significant changes will be notified via email or website notification. Continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Us

For any privacy-related questions, concerns, or requests:

• Email: privacy@remotepuja.com
• Phone: +91 8979543278
• Address: [Your Temple/Office Address]
• Data Protection Officer: [Name and Contact]